Terms of service

The short version

We answer your inbound calls, qualify the move, and book estimates. You pay a flat monthly fee, month to month, and you can cancel at any time. Your call data is yours. We do not make outbound AI calls, and we do not guarantee a specific number of bookings.

Who this is between

This agreement is between 10xmovers, Washington, DC, and the business that signs up for an account. By setting up forwarding to a number we provide, you accept these terms.

What the service is

• An automated voice agent that answers calls forwarded from your business number.
• Qualification questions built for moving work, tuned to your market and your preferences.
• Estimate booking, missed-call text back, and follow-up messages to people who called you.
• An owner app with call records, transcripts, recordings, job detail, and monthly reporting.

What the service is not

• It is not a licensed estimator. Anything it says about price is an estimate range based on the rate information you give us, never a binding quote, unless you configure it otherwise and accept that decision.
• It is not legal, insurance, or regulatory advice. Certificates of insurance, parking permits, licensing, and tariff filings remain your responsibility.
• It is not a lead source. We do not sell you leads and we do not generate demand. We answer the calls you already get.
• It is not a guarantee of results. We do not promise a number of booked jobs or a close rate. Statistics on our website are industry figures, not forecasts about your company.

Your responsibilities

• Give us accurate business hours, service area, rates, and policies, and tell us when they change.
• Set up call forwarding on your own line, with our help, and keep it configured the way you want it.
• Honor the estimates that are booked on your calendar, or tell the customer promptly if you cannot.
• Keep your own licensing, insurance, and regulatory obligations in good standing.
• Do not use the service for anything unlawful, or to contact people who have asked you to stop.

Call recording and consent

Calls handled by the service are recorded and transcribed, and callers are told at the start of the call that the call may be recorded. Recording law varies by state. You are responsible for confirming that recording is acceptable for the places your callers are calling from, and we will configure the announcement to meet your requirements if you ask.

Text messaging

The service sends text messages only to people who called your business. We handle A2P 10DLC brand and campaign registration with the carriers on your behalf, using information you provide about your business. Every message identifies your business and supports STOP. You agree not to ask us to message people who did not contact you, and not to use the service for marketing blasts.

We do not place outbound AI voice calls to consumers, for any client, for any reason.

Fees, billing, and fair use

• Plans are After-Hours at $299 a month, Full Desk at $499 a month, and Fleet at $799 a month.
• Billing is monthly in advance, starting the day your line goes live, not the day you sign up.
• Setup, your question pack, and texting registration are included in the plan price.
• Fair use: plans cover normal inbound call volume for a company of your size. If your volume runs well above that for two consecutive months, we will contact you about moving to a higher plan. We do not bill surprise overages.
• Prices can change with 30 days notice by email. You can cancel instead of accepting a change.

Cancelling

Month to month, no minimum term, no cancellation fee. Tell us and we will stop the service and help you remove forwarding. The current billing month is not prorated. Your number is yours and is never transferred to us, so nothing has to be ported back.

Your data

Call records, transcripts, recordings, and job details created for your account belong to you. You can request an export at any time, including on your way out, and we will provide it in a common format. We use this data to run and improve the service for your account. We do not sell it and we do not share it with other movers.

Availability

We work to keep the line answering around the clock, but the service depends on telephony and cloud providers we do not control. Outages, carrier problems, and maintenance can happen. We do not offer a formal uptime credit at this stage, and we will not pretend otherwise. If an outage affects your calls, tell us and we will make it right in a way that is fair.

Limitation of liability

To the extent the law allows, our total liability for any claim connected to the service is limited to the fees you paid us in the three months before the claim. We are not liable for lost profits, lost jobs, or indirect damages. Nothing here limits liability that cannot be limited by law.

Suspension and termination by us

We can suspend or end an account for non-payment, for unlawful use, or for asking us to send messages to people who did not contact the business. Outside of those cases we will give 30 days notice before ending service, and we will export your data for you.

Governing law

These terms are governed by the laws of the District of Columbia, without regard to conflict of law rules. Disputes are handled in the courts of the District of Columbia.

Changes to these terms

If we change these terms we will update the date at the top and email account holders before material changes take effect. Continuing to use the service after that date means the new terms apply.

Contact

Questions about these terms go to ross@10xmovers.com.